Orsay Reviews

Very bad service! I was a customer for years and if you ask them to give you back the old payment methods, they can’t do nothing! No it department???? What is the problem? I was a pretty quick and credible customer, but when after the n- call no one cares. They just lost me as a customer forever!

Pretty awful experience this time... I don t like your tardiness. I paid on time didn t i?

I really like most of their designs. The quality is good and the price is decent. And I love the fact they give between 10 and 30% discount all year long to its club member. Pretty cool.

The app doesn't work and the orders get cancelled all the time

This was the shittest delivery experience from an online retailer l have ever experienced!
Totally unable to track my parcel, Orsay was not approachable, no phone or email assistance!!! -10 points !!!

Disaster functionality webstore. Not worth it ????

I am a regular customer, but to deliver an online order in 10 days it is somehow strage since in Romania are so many street shops. Anyway, the problem is the customer support. Few days a talked to a very nice and helpul agent, but today trying to find out how to change a pair of pants with a smaller size, the agent started screaming at me... Wow, how about that? YOU CANNOT CHANGE IT. WE CAN GIVE YOUR MONEY BACK. Hellooooo, i am the customer not your child...

I don't normally write bad reviews, but this shop is beyond terrible!
I ordered a dress from Orsay website on the 06.09. it says on the website the delivery is between 2-7 days. Finally after 11 days they have managed to send it on 17.09. 11 days of parcel sitting at the warehouse, and now it's been "travelling" for almost 10 days. It will be almost a month and still I have no word when it will be delivered.
There is no tracking on the website, although the email says there is. Customer service serves no purpose, they can't help you.
I have no words, avoid the online shop at all costs!

Just like the last post, had the same experience, didn't pay a bill on time as was away and stuck due to covid-19, paid as soon as I got back and received their only reminder and next thing, a credit agency is chasing me, after I have paid the bill. Other retailers do not do this and as soon as you paid up, they cancel the collection from what I heard, but orsay no way, how awful, the bill was not even open for upto two months. The customer service person was so so rude, she doesn't deserve to be on that seat. What a bitter taste they have left in my mouth.

I didn't receive any reminder and forgot to pay an invoice of 8 euros.Later they sent me in invoice of 75 Euros,a fine of 67 Euros for 8 Euros invoice,I followed up quickly and paid the 8 Euro + 7 Euro for additional cost but they did not accepted that. Usually the fines in Germany are 3 to 5 Euros but this company is truly a cheater,be careful with your shopping with them......

It is my favorite online store !! ❤️❤️
I am a loyal customer !! ❤️❤️????
Es ist mein Lieblings-Online-Shop !! ❤️❤️
Ich bin ein treuer Kunde !! ❤️❤️????
Este magazinul meu online preferat!! ❤️❤️
Sunt clienta fidela !! ❤️❤️????